Digital Solutions

SAMHAMMER

Highly innovative AI-enabled IT service provider
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Over the past decades, SAMHAMMER has successfully developed into a highly innovative technology and service excellence partner. The company provides services in the areas of AI-assisted service centers and IoT lifecycle management. As part of the optimization of customer service centers, SAMHAMMER’s international team focuses on solution modules such as AI-powered assistants, knowledge logistics platforms, bots and intelligent self-services. The in-house developed, digital service platform METIS as the technological core of the AI-supported service center is based on comprehensive software and AI capabilities and forms the basis for the operation of the solutions. Its loyal customer base includes market-leading SMEs and corporate customers from various sectors such as retail, automotive, mechanical and plant engineering, IT, financial services and healthcare (eHealth).
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Headquarter

Weiden
i.d. Oberpfalz

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years of experience
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dedicated professionals
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deployed AI-based use cases focused on service processes

Media

Investment

Entry
2024
Holdings
Majority shareholding

Highlights

Successful evolvement from a generalist service provider to a highly innovative, specialized technology and IT solution provider for digital service excellence and customer service excellence.
Combination of >20 years of software and >10 years of AI capabilities has created the proprietary METIS platform as technology core of its AI assisted service center.
SAMHAMMER is one of the best medium-sized innovators in Germany according to a study by the F.A.Z. Institute in collaboration with the IMWF Institute for Management and Economic Research. The award confirms the company's outstanding innovative ability and expertise.

Key to future value creation:

  • Pioneer in the field of AI-based outsourcing of customer services for companies in the upper midmarket
  • Unique competitive position at the intersection of technology vendors and service providers with a unique combination of digital and non-digital IP
  • Being the premier partner for AI assisted service centers based on the proprietary METIS technology combined with scalable knowledge logistics and service excellence framework as well as best-of-breed third-party solutions
  • AI assisted service center market offers great organic and inorganic growth potential

We are delighted to have gained PRIMEPULSE as a partner who understands us and supports us in our next growth steps with passionate digital expertise.

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Thomas Hellerich

CEO, Samhammer AG

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