Solutions Partner for AI-Assisted Service Organizations

SAMHAMMER combines Agentic AI technology with human expertise for the smart operation of future-proof service organizations. The company assumes Managed Service responsibility and delivers results for fundamentally better service. From conception and implementation to ongoing operation, SAMHAMMER is an end-to-end partner committed to achieving objectives. The focus is on service for technical devices. SAMHAMMER combines its proprietary Agentic AI platform with over 800 service experts. The platform delivers domain-specific AI models, an intelligent knowledge fabric, bots, and self-service solutions – for precisely tailored service responses in real time. People contribute cognitive abilities that AI alone cannot provide. The result: higher service quality at lower costs. Efficient and scalable.

Highlights

A pioneer in AI-driven outsourcing of customer services.
Successful evolution from a generalist service provider to a highly innovative, specialized technology solutions provider for digital service excellence and customer service excellence.
Combining more than 20 years of experience in software development with more than 10 years of experience in AI, SAMHAMMER developed the proprietary Agentic AI platform, which forms the technological core of its AI-assisted managed services.
A strong competitive position at the intersection of technology providers and service providers, with a unique combination of agentic AI and human expertise.
Sector AI-assisted Services
Headquarters Weiden i.d. Oberpfalz, Germany
Investment date 2024
Status Active

“We are delighted to have gained PRIMEPULSE as a partner who understands us and supports us in our next growth steps with passionate digital expertise. ”

Thomas Hellerich,
CEO,
SAMHAMMER